PRIVACY POLICY

This Privacy Policy ("Policy") explains how Gymwise India Private Limited ("us," "we," or "our") collects, uses, shares, and protects your personal data when you visit, use, or register on our website www.gymwise.in (the "Website") or the Gymwise mobile application (the "App").

By using our website or App, you agree to this Policy. Please read it carefully to understand our practices regarding your personal information.

1. 1. What Information We Collect

   We may collect the following types of information:

   1. Personal Information: Name, email, mobile number, address, date of birth, gender, and KYC documentation (if required).
   2. Demographic Information: Age, preferences, and other details provided during registration or surveys.
   3. Technical Information: IP address, browser type, device details, and operating system; usage data such as time spent on our Website/App, pages visited, and referring websites.
   4. Third-Party Data: Information shared via social media integrations or other linked services.

2. 2. How We Collect Information

   We collect your data in the following ways:

   • Directly from You: When you register, complete surveys, or contact us.
   • Automatically: Using cookies, analytics tools (e.g., Google Analytics), and web beacons.
   • From Third Parties: When you interact with social media features or other integrated platforms.

3. 3. How We Use Your Information

   We process your information for the following purposes:

   1. To Provide Services: Enable gym and fitness centre bookings tailored to your preferences, including age-based filters defined by gym owners.
   2. To Communicate: Respond to your queries, confirm registrations, and send transactional messages.
   3. To Improve User Experience: Analyse user behaviour to enhance our services and customize your experience.
   4. For Security and Legal Compliance: Protect our systems, detect fraud, and comply with applicable laws.
   5. For Marketing: Share promotional offers, events, and updates with your consent.

4. 4. Legal Basis for Processing Data

   We process your data under the following legal grounds:

   • Consent: When you provide explicit consent during registration or for marketing communications.
   • Contractual Necessity: To fulfil obligations related to gym bookings and associated services.
   • Legitimate Interests: For fraud prevention, service improvement, and operational needs.
   • Legal Compliance: To meet legal obligations under Indian and international laws.
   • Vital Interests: In emergencies requiring immediate assistance.

5. 5. Sharing Your Information

   We may share your data:

   1. With Service Providers: Vendors and partners supporting website maintenance, marketing, or analytics.
   2. With Gym Partners: Gyms and fitness centres to facilitate bookings and services based on their policies and age limits.
   3. For Legal Reasons: To comply with court orders, government requests, or regulatory requirements.
   4. In Business Transfers: If our business is sold or merged, your information may be shared with successors.

6. 6. Security and Data Retention

   We implement industry-standard measures, such as encryption and secure servers, to protect your information. Data is retained only as long as necessary for service delivery, legal requirements, or dispute resolution.

7. 7. User Rights

   You have the right to:

   • Access, correct, or delete your personal information.
   • Withdraw consent for data processing where applicable.
   • Request details about data sharing with third parties.
   For queries, contact us at info@gymwise.in.

8. 8. Age Declaration and Age-Based Filters

   Users must declare their age during registration. Gyms and fitness centres define their permissible age limits, and users will only see options that match their age group. Gymwise does not independently verify the user's age; this responsibility lies with gym partners.

9. 9. Cookies and Tracking

   We use cookies to enhance functionality and collect data for analytics. You can manage cookie preferences in your browser settings.

10. 10. Opt-Out Mechanisms

    Email Marketing: To stop receiving promotional emails, contact us at info@gymwise.in. Cookies and Tracking: Disable tracking via browser or device settings.

11. 11. Third-Party Websites

    Our Website/App may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing data.

12. 12. Grievance Officer

    In compliance with the Information Technology Act, 2000, you may contact our Grievance Officer with any concerns:
    
    Name: Pooja Sangwan
    Address: 3/1/1(0-10), Sukhrali, Sector 17, Gurugram, Haryana 122001
    Phone: +91-9650802076 Email: grievances@gymwise.in

13. 13. Updates to This Policy

    We may update this Policy periodically. Significant changes will be communicated via email or website notices. Please review the Policy regularly.

14. 14. Jurisdiction

    This Policy is governed by the laws of India. Disputes will be subject to the jurisdiction of the courts in Gurgaon, Haryana.